CUSTOMER SERVICE

We are here to help you

Massageboutik.com is proud to be Canadian! Our mission is to provide Canadians with the highest quality products, and accessories without the headache that comes with ordering from abroad.

COVID-19: IMPORTANT NOTICE TO CUSTOMERS

We want to reassure our customers that we are taking the necessary measures to guarantee everyone's safety and well-being in the short and medium terms. We have implemented a reduction in our workforce while ensuring that we offer continuity of our services.

Important Notice
COVID-19: MODIFICATION OF OUR DELIVERY TIMES

Important notice for mail delivery

The particular situation we are currently experiencing leads us to rethink our daily lives, to stick together and to reorganize our operations. Delivery times can be extended up to 5-10 working days. Thank you for your understanding.

Important notice for pick up in store

Due to the current situation and a high volume of web orders, please allow up to 5-10 days for pickup. A sales consultant will contact you by email when your order is ready to be picked up in store. Please wait until you receive your confirmation email stating that your order is ready for pickup for pickup in store. When you arrive, be ready to present your identification and order confirmation.

Thank you for your understanding and your trust.

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FREE SHIPPING

We offer free shipping for all Canadian.

Free Shipping on Orders over $349.99 in Canada

We have a flat rate shipping charge of $14.99 on orders under $349.99 in Canada.

Free Shipping Policy Restrictions

*Additional charges may be applied in cases where box dimension, weight, or remoteness of delivery address are exceptional.

Oversize products

Here is the list of oversize items to which exceptional fees apply: massage table and massage chair. Please note that an additional fee of $34.99 fees will be added to your invoice if one of these items is included in your order.

International Shipping Quote

We'll be happy to provide you with a shipping quote: 1-866-931-0920 or email us.

* Massageboutik.com makes deliveries to the United States, Europe and worldwide, please contact us to place your order.

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DELIVERY AND HANDLING TIMES

Most orders arrive to the customer in 3-5 business days! Customers will receive an active tracking number once the product is shipped which can be used to track the shipment.

Delivery Times (Including Handling Times)

Local order (Greater Montreal) 2 - 3 business days
Regional order (Province of Québec) 3 - 5 business days
National order (Canada) 3 - 10 business days

SHOP ON LINE

PICK-UP IN-STORE

A new convinient way to shop at Massageboutik.com

It’s fast, simple & FREE!

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Buy Online

  • Browse items
  • Add items to your cart
  • Select Pick-up In-store
  • Complete online payment
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Get Confirmation

  • You will get notified by email once your order is ready for in-store pick-up
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Pick-up In-store

  • Once in store, head to the counter
  • Present your email confirmation & photo ID to receive your order
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RETURN POLICY

10 day return policy

If, for a reason or another, you wish to return your product, Massageboutik.com will reimburse you for up to 10 days following your purchase. The product has to be in brand new condition in order to be sold.

If your item does not meet these requirements, it will be shipped back to you, at your expense. If you choose to return your items at either of our stores, be sure to bring a valid purchase receipt.

The product must be in perfect condition

In order for Massageboutik.com to accept your returned merchandise, it has to be in mint condition, with the original packaging and tags. We must be able to sell it to someone else.

These items must still have their tags on, must never have been worn or washed and the packaging must be intact.

The following items cannot be refunded or exchange

  • CD.
  • DVD.
  • Livres.

When we refuse reimbursement for an item, the item will then be shipped back to you. In this case, Massageboutik.com does not cover shipping fees. Don’t hesitate to call us if you’re wondering if an item can be returned. We’ll gladly answer all your questions

The customer is responsible for the return

If you choose to return an item, the incurred fees are not covered by Massageboutik.com. In the event of a returned item that cannot be sold anymore, the item will be shipped back to the customer. The customer will cover the incurred fees.

Return in-store or via mail

It’s always possible to return your items without any fees by bringing them at either of our stores. If you choose to return them by mail, you are responsable of the fees incurred.

Return delays

Returns are treated from Monday to Friday. The process can take up to 5 buisness days, except between December 1st and January 15th, where it can take up to 7 buisness days, due to the high order and return volume.

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ORDER MISTAKES

Before leaving our warehouse, your merchandise has been carefully checked and wrapped. However, if there is a mistake or if an item is missing from your order, please contact us.

For any error on our part or if an item is missing or damaged during transportation, a return number is required. This number waives the shipping fees.

To obtain this number, please contact one of our customer support representatives:

1-866-931-0920 or info@massageboutik.com

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GET ADVICE FROM EXPERTS

We love massage products as much as you do! That's why we only hire the most knowledgeable and enthusiastic experts.

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PROUDLY CANADIAN

Massageboutik.com is a Canadian owned and operated business. Our customers are never charged any customs duties or brokerage fees. All prices on our website are in Canadian dollars.

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AUTHORIZED RETAILER

Massageboutik.com is an authorized retailer of all the products we sell.

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WEBSITE SECURITY

We encrypt your information and send it over the Internet using SSL (secure socket layer).

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CUSTOMER SATISFACTION

Your satisfaction is our number one priority. You always have peace of mind when you order from us!


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Shop in Our Stores

Opening hours

Monday to Thursday: 7:30 am - 6:00 pm
Friday: 9:00 am - 6:00 pm
Saturday: 10:00 am - 2:00 pm
Sunday: Closed

Our store
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